Hi Andrew,
I am a Comcast customer for few years already and watching Xfinity On Demand on my TV for more than a year.
I have the same issue with On Demand since 11/29 - only "About On demand" is available.
1. On 11/29 i went to the local Comcast office to change my cable box - it was scheduled exchange as I was experiencing lots of issues with the video and audio quality and there was no other way to fix the issue. When I took the new cable box I was advised about the activation steps and I followed them registering and activating the box successfully.
2. On 12/01 I noticed that when I enter the On Demand instead of the normal view with browsing options, HBO, Streampix and movies/series to watch, there was only one menu: "About On Demand" with several sub options with educational information for the On Demand.
3. Since I notice this I had few chats and calls with Comcast and unfortunately the Agents were not able to resolve the issue. Tones of refresh signals/resets/restarts/etc...Finaly on 12/03 I spoke with an agent (she was great btw) that despite was not able to solve the problem, she was able to schedule a technician visit for the next day.
4. On 12/04 I had one of the Technicians visiting - he was on-time and I would give him 5 stars for the overall visit. Unfortunately after he spent quite a time resetting/refreshing/etc... the cable box, the issue still persisted. Finally after all this work he was advised that the cable box should be already set properly, and the reason the issue is still present is that there is "a major On Demand outage" in Arlington area.
5. He apologized about all the inconvenience and advised me that the outage should be fixed very soon and by Saturday 12/06 I should have my services up and running properly. He also left me a card with contacts for his Supervisor (Gregory Richardson) to reach out to, if the problem still persist.
So I emailed the supervisor - still no respond for allmost a week....the issue is still bothering especaly that i can't wach and the additional services i have purchase for On Demand..... Looking into all forums it looks like lots of Comcast customers are having the same issue and the technicians are not actualy capable to fix it.
I start thinking that the actual problem is in the signal the technicians are sending to reset the cable boxes.
Andrew, were you able to find solution on this issue? I will appreciate if you can reply to my message as well.
Thanks!
Tsveti
